Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons that we ask you to restrain your pet.  We recommend that pets be placed on a leash or in pet carriers before entering the hospital.  For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash. 

If you need assistance with your pet, please let us know.  If your pet is not good with other animals, and needs to wait in an area other than the waiting room, please let us know.  

Drop-Off Appointments

For your convenience, "drop-off" appointments are available.  A "drop-off" means you could bring your pet at the time that works best for you and leave him/her with us for a few hours.  Usually we will ask you to "drop off" sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients.  Once the doctor is done, the doctor or a staff member will give you a call to go over the exam findings and recommendations.  Your pet will be ready for you to pick up in the afternoon after any tests or treatments have been completed.  

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, cash and personal checks.